Terms of Service
ShieldMailBox, operated by Luxurycart Corporation
Last updated: July 21, 2026
1. Agreement to these terms
By creating an account, purchasing a subscription, or using ShieldMailBox, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.
2. Mailbox use
- Use the mailbox only for lawful purposes and only for the personal and business names registered to your account.
- Do not use the service for fraud, deception, prohibited or hazardous materials, illegal activity, or to evade legal obligations.
- You are responsible for keeping your registered names, forwarding address, contact details, and instructions accurate.
- We may refuse, return, hold, or report mail where required by law, where instructions are incomplete, or where use appears to violate these Terms.
3. Mail handling and instructions
We provide mail receipt, logging, scanning, forwarding, pickup, and related mailbox services as available under your plan. You authorize us to act on the instructions submitted through your authenticated account. You remain responsible for the accuracy of recipient names, delivery addresses, and carrier instructions.
Digital scans are provided for convenience and are scheduled for deletion seven days after upload. You must download scans you wish to retain. Carrier delivery times, tracking, loss, and damage are outside our direct control.
4. Billing and cancellation
- Subscriptions renew monthly through Stripe unless cancelled.
- You authorize Stripe to charge the payment method associated with your subscription.
- You may request cancellation through your dashboard. Cancellation takes effect at the end of the then-current billing period unless we state otherwise.
- Fees already paid for a billing period are non-refundable except where required by applicable law.
- We may suspend service for non-payment, chargebacks, or a material breach of these Terms.
5. Account security
Keep your credentials confidential and promptly notify us if you suspect unauthorized access. You are responsible for activity taken through your account until you notify us of a suspected compromise.
6. Service availability and liability
We work to operate the service reliably, but do not guarantee uninterrupted or error-free availability. To the extent permitted by law, ShieldMailBox and Luxurycart Corporation are not responsible for indirect, incidental, special, consequential, or punitive losses, or for carrier delays, loss, damage, or errors outside our reasonable control. Nothing in these Terms excludes liability that cannot legally be excluded.
7. Changes
We may update these Terms to reflect changes to our services, legal requirements, or operations. The current version will be posted here with its effective date. Continued use after an update takes effect means you accept the updated Terms.
8. Governing law
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles. Courts located in Ontario have exclusive jurisdiction, subject to any rights you have under applicable law.
9. Contact
ShieldMailBox Support
Email: support@shieldmailbox.ca